Quality Standard

Our focus is to exceed the customers’ expectations with careful planning, quality packing and communication from a professional relocation team. We will take the stress and worry out of the relocation process. We provide training to all staff to insure superior service in estimating, coordination, packing, loading, storage, safety, delivery and consulting. We compile the results of all client surveys to isolate opportunities for improvement. Every year we recognize superior service and safety by awarding bonuses to employees who consistently provide excellent customer service, low claims and work safely.

Quality Awards:

M. Dyer & Sons has maintained FAIM certification since 2002. The FIDI-FAIM standard is an accreditation program that provides the world’s finest moving companies a customized and periodic, independent assessment from Ernst & Young covering all aspects of the moving process. The independent audit measures sixteen parameters including financial stability, quality of staff including training, responsiveness, claims, paperwork, quality of facilities, equipment and materials, licensing and insurance, as well as environmental “green” policies.

Better Business Bureau rated as A+ for service, reliability and responsiveness.

Trust the team that has repeatedly won or been a finalist in the Honolulu Advertiser “Best of the Best”, the Honolulu Magazine “Best of Honolulu”, and Pacific Business News “Best in Business”.

American Moving & Storage Association – Pro Mover certified along with RIM certification.


CLIENT TESTIMONIALS
“M. Dyer and Sons were the best (smartest, nicest, hardest working) packers we have ever had. Their company also uses box sizes that fit into the crates better than any of the 5 previous overseas crate moves we have had. USA mainland companies could learn from their work.” “Sam, Tyler & Harvey were great. They worked quickly & efficiently, yet carefully & meticulously. They were friendly and professional and did such a great job. I also want to thank Steve Watanabe for his expertise and professionalism and for his help. I will call your company again for my own move in the future & recommend you to family & friends” “Our household items were just delivered and unpacked – everything arrived in PERFECT condition – the crew here mentioned that the Hawaii crew did an OUTSTANDING job of packing everything….we really appreciate it and are so happy we went with M.Dyer.”
“Excellent Crew! Extremely respectful, professional and efficient. Have moved 13 times in and out of country – this is (by far) THE BEST set of movers and estimators I have ever had a chance to work with.” “Crew war friendly considerate and gracious. will highly recommend you to anyone in need of movers!”

“Crew war friendly considerate and gracious. will highly recommend you to anyone in need of movers!” “On friday I received my military shipment of household goods. I’m writing this email to let you know how wonderful the guys you sent were. First of all, they were extremely prompt. Secondly, they fulfilled everything I asked them to do. They went above and beyond in customer service and did it all with a smile and really put care into their work. I’ve had good military moves before but these guys definitely stood out. I was alone with my child and they were extremely patient and kind towards me and her. After the week I had they were a blessing. I hope this goes to the right person because they truly made a difference in my day and I hope you can relay that to them. I know off the top of my head one was named Dennis I believe the other was BJ I could be wrong. Thank you again for sending exemplary employees.” “I am so happy with M.Dyer & Sons – way beyond my expectations – thy were all nice, professional, fast careful, easy. Made my moving experience so wonderful.”